May 17, 2007

Dude you got a Dell.

Today I get into work and I’m surprised to notice my order has updated on the Dell website and my ship date has been set and my expected delivery is the 21st or 23rd. I was floored when FedEx called me 20 minutes later to let me know no one was home to receive the package.

I really enjoy it when a company has an issue and rectifies it with such class and follow through that your pleasantly surprised at every turn. It would be nice if more companies where like this but I guess if they where we would come to expect it and it wouldn’t be nearly as special. Kudo’s to Dell, and Gina in Tennessee for making what could have been a disaster such a pleasant experience.

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