May 14, 2007

Dude, your getting a dell, Psych!!!


I ordered the server on Saturday after discovering what appears to be imminent hardware failure on the current machines network interface. So, Dell to the rescue. I hoped online to order my new Dell. I received the following almost immediately

Thank you for your recent order.
It has been received and is being reviewed.
The Order Status bar below shows the current state of your order.

What’s Next? You will receive an Order Confirmed email shortly with your customer number, order number(s), estimated ship date and final purchase amount.

So I waited, Sunday came and went and I decided Monday for sure I will get the e-mail this one referred to. Today at 5pm I decided to call and after a trip around the world to countries unknown I landed somewhere in Tennessee ready to place my order.

It seems somewhere along the line Dell decided I did not really need that server and they just canceled my order. No one could tell me why they canceled my order just that it had been canceled. When asked why I did not receive an e-mail back I was told sometimes it can take up to two weeks for that e-mail to be generated.

I’m not an unreasonable person but I do expect when I place an order for the company I place the order with to communicate where we are with the order and especially let me know if they can’t handle the business. Don’t just cancel my order and leave me in the lurch waiting on a box that is never going to come. I shudder to think what would have happened if I hadn’t been a little curious about the e-mail. Two weeks down the line I suddenly get an e-mail saying my order had been canceled. That would have been my very last attempt at purchasing anything from Dell.

I like Dells business line and hopefully this was just a fluke but I can’t help but wonder if it isn’t the reason Dell has had a less than stellar quarter, I guess time will tell.

Now its the waiting game, yesterday I worked with a woman from dell to reorder my box and they had some computer issues with the people who handle their business credit accounts. She was very helpful and kept me so informed through the process I felt a bit strange then I realized she had met all of my needs and I felt like I was being taken care of as a customer. Strange feeling, I can’t wait to get the server and be done with it. The current status says I will receive my unit around 5/30. Which was unexpected I hope they get it done quicker or my rollout on June 1st might be June 4th.

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